We're Here to Help!

We believe that with premium products there are premium expectations for service and support! Our support team is dedicated to delivering premium service to both our petPros and Customers and we offer support via email, phone and live chat.

PREMIUM SERVICE

Our support team is staffed with topic specialists. This means when you reach out, we'll connect you with a specialist trained to be the expert on the topic you need help with. Specialist categories include product, operations, field development, new petPro support, technology, and others.  

Hours and Expectations
 

We make every effort to respond within 24 business hours. Our business hours include: 

• M-F 
  Phone Support 8:30am-5:00pm CST
  Email Support 8:30am-6:30pm CST
  Chat 9:00am-6:30pm CST
• Weekends
  Email 7:30am-6:30pm CST
  Chat - 9:00am-5:00pm CST

• Holidays: No coverage on national holidays

Ways to Contact Us

• email: [email protected]
• phone: 855-940-5234
  
  • Use our topic prompts to be directed to the specialist for your specific need.
• chat: look for the chat icon on your pawTree website